Business Policy

All orders should be placed on the Plantix Partner app. If you need any assistance, your designated Sales personnel can also place orders on your behalf which you can cancel or edit. Plantix conducts business strictly on a “No Returns” basis, unless you receive a written confirmation as an exception.

• As a policy, all our business is conducted on a Cash and Carry basis. If a customer would like, we are able to arrange Credit Limits for them through our NBFC Partner (Riviera Investors Private Limited), the requirements for which are mentioned underneath. Also mentioned underneath is the Terms and Conditions of using this Credit Limit.

• Credit Limit T&C - In order to repay against the credit limit, clients need to pay Plantix directly. In case clients default, NBFC partner reserves the right to recover through NACH mandates. If NACH mandates/ Cheques bounce, each bounce would attract INR 500 penalty.

From time to time, we run certain promotional schemes for our customers. As per the current scheme, we incentivize customers as per schemes mentioned underneath. Verbal commitment given by any of our employees is not valid and the company will not be binding for such nature of claims.
1) Activation scheme incentive scheme
2) Transportation scheme

• Invoices- Plantix will raise invoices with reference to GST number provided by you. In case of any errors / changes in GST number on invoice, please inform our team in writing along with a valid GST certificate within 2 days from the receipt of invoice.
• No cash and material transaction will be allowed with any Plantix employee. Any cash transaction done by you shall be at your own personal responsibility and cannot be claimed from the company.
• Invoice Value - Any queries regarding invoice value should be communicated within 7 days of receipt of invoice post which no changes will be entertained on invoice.
• Pricing on the platform changes on a daily basis. The invoicing value will be considered on the plantix partner app order value. Plantix won't be responsible for any gains or losses on product prices in case price changes in future.

Plantix ensures that it is selling the best quality products in the market. Any issues of germination and crop damage is not liability of Plantix as Plantix is not manufacturing any such products and is acting as sole distributor of those products from the company. This said Plantix will assist the retailer in getting help from the manufacturing company to handle the issues appearing at Farmers End.

Plantix ensures that it is selling the best quality products in the market. Any issues of germination and crop damage is not liability of Plantix as Plantix is not manufacturing any such products and is acting as sole distributor of those products from the company. This said Plantix will assist the retailer in getting help from the manufacturing company to handle the issues appearing at Farmers End.