All orders should be placed on the Plantix Partner app. If you need any assistance, your designated Sales personnel can also place orders on your behalf which you can cancel or edit. Plantix conducts business strictly on a “No Returns” basis, unless you receive a written confirmation as an exception.
All payment related information can be found within the app. Follow these steps to add any payment:
Note: To make a bank deposit, find the Plantix Partner official bank account details under Bank Deposit payment mode. Please make RTGS / NEFT / IMPS transfers only to this account.
As a policy, all our business is conducted on a Cash and Carry basis. If a customer would like, we are able to arrange Credit Limits for them through our NBFC Partner, the requirements for which are mentioned underneath. Also mentioned underneath is the Terms and Conditions of using this Credit Limit.
* If there are co-applicants in any case then we need a Partnership Certificate and partners documents.
Credit Limit T&C:
In order to repay against the credit limit, clients need to pay Plantix/Lender directly. In case clients default, NBFC partner reserve the right to recover through NACH mandates. If NACH mandates/ Cheques bounce, each bounce would attract an INR 500 + GST penalty.
From time to time, we run certain promotional schemes for our customers. As per the current scheme, we incentivize customers as per schemes mentioned underneath. Verbal commitment given by any of our employees is not valid and the company will not be binding for such nature of claims.
1) Activation scheme incentive scheme
2) Transportation scheme
Plantix takes utmost care while sending the products to our customers. In case any packing defect arises then such should be raised while receiving the products with proper photograph of damages. Images of both the product receiving and damage photographs should be sent to the concerned salesperson on the day of receiving the products post which Plantix won't entertain any kind of request for product damages.
Plantix ensures that it is selling the best quality products in the market. Plantix does not take any liabilities arising from issues of germination and crop damage as Plantix is not manufacturing any such products and is acting as sole distributor of those products from the company. This said, Plantix will assist the retailer in getting help from the manufacturing company to handle the issues appearing at farmer's end.